Code of Ethics

Yael Levy is registered with AHPRA and therefore abides by the Australian Psychological Society Code of Ethics.

New Clients

All clients under the age of 18 require a parent session for the parents/guardians to see their therapist. Clients are required to complete an intake form and provide personal and payment details, to engage with psychological care at Yael Levy Psychology.

For clients under the age of 18 with separated or divorced parents, a consent form must be completed by both parents before the client can see Yael Levy.

Client Information

Client files are kept in a secure filing cabinet which is accessible only to Yael Levy. Digital copies of client files are stored online through third party provider Halaxy. Halaxy’s privacy policy can be viewed here.

Purpose of Keeping Personal Information

A client’s personal information is gathered and used for the purpose of providing psychological services. This includes assessing, diagnosing and treating a client’s presenting concern. The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide relevant and informed psychological services.

Disclosure of Personal Information

Client’s personal information will remain confidential except when:

• It is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or

• Failure to disclose the information would be, in the reasonable belief of Yael Levy, place the client or another person at serious risk to life, health or safety; or

• The client’s prior approval has been obtained to:

• Provide a written report to another agency or professional, e.g., a GP

• Discuss the material with another person, e.g., a parent, school staff, external agencies

• Disclose the information in another way; or

• You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. the client’s GP) and that disclosure is directly related to the primary purpose for which your personal information was collected.

Payments

Yael Levy does not take payments onsite. All payments are taken online through Halaxy within 24 hours of the appointment time. Payments are processed remotely with the credit/debit card details provided in our client intake form.

You will be notified if there are any payment issues and if we are unable to process payment due to insufficient funds or incorrect card details. Clients must update their details within 3 days of the appointment. If there is an outstanding amount of a client’s account due to the above mentioned reasons and it has been longer than 7 days since the original appointment, future appointments will be cancelled.

It is at the discretion of Yael Levy to change the payment process at any time during the course of therapy and clients will be notified accordingly.

Referrals and Medicare Claiming

To receive a Medicare rebate with a psychologist, clients can get a MHCP from their GP if eligible. Parent sessions cannot be claimed under their child’s referral.

Yael Levy can claim with Medicare on behalf of clients for psychology consultations if a copy of the MHCP with a referral letter addressed to Yael Levy has been received.

While Yael Levy monitors the amount of sessions clients have had, it is the responsibility of the client to ensure the referral is up to date in order to receive rebates.